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Privacy Policy

Privacy Policy

INTRODUCTION

FareFerry ("we," "us," or "our") value the trust of our customers and users and consider their privacy as our utmost priority. We have crafted the “terms and clauses” of the Privacy Policy with an intent to keep you informed about how we collect, use, and disclose information. This Privacy Policy explains our practices related to the information that we collect through our websites or travel portal, in all cases, from which you access this Privacy Policy. By sharing Personal Information to us, you agree to the “terms and clauses” of this Privacy Policy.

PERSONAL INFORMATION

1.Personal Information We May Collect
"Personal Information" denotes to the specific details that directly identifies you as an individual, including, for example:
• Name
• Postal address(es)
• Telephone number
• Email address
• Social media account ID
• Passport number
• Traveler number assigned by a transportation agency like the Transportation Security Administration.
• Any other detailsyou provide when you contact our customer service executive or book travel online with us (e.g., your dietary needs, and different travel preferences), as well as information about your bookings (e.g., source and destination) In case, you submit any Personal Information of other people or individual to us or our service providers in connection with the Services; it signifies that you possess the authority to do so and to authorize us to use the information following this Privacy Policy.
2. How We May Collect Personal Information
Our service providers and we can collect personal information of customers and users in several ways that include:
Through the Services you availed: We might obtain the Personal Information of Customers through the Services, such as when a customer book any of our services or register for a promotion.
Offline: We might save the Personal Information of the customers offline, in a situation when they contact our customer service executive through the phone.
From Other Channels: We may receive your Personal Information from other channels, such as social media platforms, and emails.
3.How We May Use Personal Information
We may use Personal Information:
• To initiate and complete your booking or purchase requests that you made on our website, which includes starting and processing your payment, contact you to inform you about your booking or purchase, and provide you with related customer service. We abide by the law to use your passport information to process your travel bookings.
• To fulfill your requests you made on our website concerning our services and products, such as to send you newsletters.
• To inform you about administrative information, like essential details about the Services and changes to clauses, conditions, and policies.
• To send you promotional information that we believe may be of interest to you, to the extent permitted by law.
• To personalize your website experience on the Services by presenting products and offers tailored to you.

Other Information

Other Information We May Collect
"Other Information" is any information that is no way unveils your specific information or does not directly relate to an individual. In case we need to treat such data or information as Personal Information under applicable law; then we might use it only for the purposes for which we use your Personal Information as described in the “terms and clauses” of the Privacy Policy. Other Information may, for example, be:
•Browser and device information
•Information collected through cookies, pixel tags, and other technologies
•Geographical information and additional information provided by you

How We May Collect Other Information

Using cookies: Cookies are small pieces of files that are automatically stored by your browser on your system’s hard drive. It enables the website or service provider’s system to identify your browser and remember search trends. On the basis of saved cookies on your system’s hard drive, we tailor our operations following your preferences.
We make use of the saved cookies to understand your preference for future visits, keep track of the search trends, advertisements and compile aggregate data about site traffic, to enhance your experience.
It facilitates us to keep track of which pages you find useful and which you don’t. Cookies no way gives us access to your computer or any “personally identifiable information” about you, other than the data you choose to share with us in any manner. It depends on the user whether to enable or disable cookies.
Analytics: We have integrated Google Analytics into our website, which uses cookies and similar technologies to collect and analyze data about the use of the services and report on website activities and search trends. This service may also obtain details about the use of other websites, and online resources.
IP Address: IP address is a unique number that assigned to the computer by your Internet Service Provider. An IP address of a system (Computer, Laptop, or Mobile device) can be identified and logged automatically in our server log files, each time a user accesses our travel portal, along with the time of the visit and the page(s) that were visited. Saving the IP addresses is standard practice and is practiced by most of the travel portals and websites. We make use of the fetched IP addresses for calculating usage levels, diagnosing server problems, and administering the Services.
Through Customers: Information such as your preferred means of communication and special travel requests (for example, in connection with a disability or dietary restriction) is collected when you willingly provide it.

Uses and Disclosure of Other Information

We may use and disclose Other Information for various purposes. In many cases, we may combine Other Information with Personal Information (such as combining your name with your location). We will consider the combined information or details as Personal Information as long as it is combined.

Service Providers/Suppliers:

The information shared by you shall also be shared with the service providers associated with us like airlines, and other suppliers who are responsible for fulfilling your booking requirements. At the time of reservation, make sure you authorize us to share your information with the said service providers/suppliers. However, how the suppliers, and service providers use the information shared with them is beyond our scope of influence, as it comes under their privacy policy. You are therefore recommended to go through the privacy policies of the respective service provider/supplier whose services you choose to avail. We never sell or rent Personal Information of Users or Customers.

Companies Under The Same Corporate Organization:

We only share information with our business/alliance partners or vendors who are engaged by us for providing various travel services.
With the intent to improve our service efficiency and provide more customized assistance, we may share your personal information with our affiliates, or our subsidiary, under controlled and secure circumstances.

Security

FareFerry is solely responsible for keeping all the personal data provided by users. The information and data collected are secured by using the several technologies and procedures. We hereby assure our customers that all their personal information is saved under a secured limited access facility. The delicate information provided by the users/customers on our travel portal like credit card numbers is encrypted for transmission using the Secure Socket Layer (SSL) Protocol.

Choices And Access

Users or Customers in its sole discretion, may deny its consent to submit any or all Personal Information or disapprove of providing any permissions on its mobile/tablet as covered above. In case, you choose to do so; then your access to the Website will be limited.

Use Of The Services By Minors

The Services offered through our travel portal are not directed to individuals, who are below eighteen (18) years of age, and we request that they must not provide or share their Personal Information on our website.

Updates To This Privacy Policy

Our Privacy Policy is subject to change at any time without notice. Changes to the Privacy Policy shall apply to each User till such time the User expressly withdraws consent or permission to FareFerry to access/use the data. You must always submit your queries regarding this Privacy Policy via email to us at contact@fareferry.com. FareFerry shall endeavor to respond to all reasonable concerns and inquires.